DhiXpressRide Privacy Policy
Last Updated: 01 February 2024
1. Introduction
When you use DhiXpressRide, you
trust us with your data. We are committed to maintaining that trust. This
Privacy Policy outlines the information we collect, how it is used and shared,
and your choices regarding this information.
Last Modified: 01 February 2024
Effective Date: 01 February 2024
2. Data Collection and Use
2.1 Scope
This Privacy Policy applies to users
of DhiXpressRide services worldwide, including users of the "Xpress
Driver" and "Xpress Rider" applications.
2.2 Data Controller
DhiXpressRide is the data controller
for the information collected through its services.
2.3 Information We Collect
Information You Provide:
1.1 User profile data, including
name, email address, phone number, login credentials, address, payment/banking
information, government identification numbers, date of birth, photo, and
signature.
1.2 Background check information for
drivers, including driving history and criminal records where permitted by law.
1.3 User-generated content, such as
customer support inquiries, ratings, and compliments.
Information Created When Using Our
Services:
2.1 Location data, including precise
or approximate location information through GPS, IP address, and Wi-Fi.
2.2 Transaction information related
to the use of our services, such as service details, delivery information, date
and time of service, amount charged, distance traveled, and payment details.
2.3 Usage information, including
access dates and times, app features or pages viewed, app crashes, browser
type, and third-party sites or services used before interacting with our
services.
Communications Data:
3.1 Information related to
communications between users and DhiXpressRide, including call/text details.
Information from Other Sources:
4.1 User feedback, referral program
information, third-party service providers, publicly available sources, and
other partners.
3. How We Use Your Information
DhiXpressRide collects and uses your
information for the following purposes:
Providing Services and Features:
1.1 Creating and updating user
accounts.
1.2 Verifying user identity.
1.3 Processing payments and
facilitating insurance or financing policies.
1.4 Tracking the progress of trips
or deliveries.
1.5 Enabling communication features
between users.
Safety and Security:
2.1 Improving the safety and
security of users and services.
2.2 Resolving disputes and providing
customer support.
2.3 Conducting research and
development activities.
Legal Compliance:
3.1 Complying with legal processes.
4. Cookies and Third-Party
Technologies
DhiXpressRide, along with its
partners, uses cookies and similar technologies for various purposes, including
validating users, remembering preferences, analyzing site traffic, and
delivering and measuring the effectiveness of advertising campaigns. Users can
control their information through privacy settings and device permissions.
5. Choice and Transparency
DhiXpressRide provides users with
the ability to control the information collected through in-app privacy
settings, device permissions, and marketing opt-outs.
5.1 Privacy Settings
5.1.1 Location Information
Users can enable/disable or change
DhiXpressRide's collection of location information through the Privacy Settings
menu in the DhiXpress Rider application or via device settings.
5.1.2 Notifications: Account and
Trip Updates
Users receive order status
notifications, which are essential and cannot be disabled. However, users can
choose the method of receiving these notifications through the Privacy Settings
menu.
5.1.3 Notifications: Discounts and
News
Users can enable/disable push
notifications about discounts and news from DhiXpressRide through the Privacy
Settings menu.
5.2 Device Permissions
Most mobile platforms have defined
specific types of device data that apps cannot access without user consent.
Users will be prompted to provide consent on their respective platforms.
6. Updates to This Policy
DhiXpressRide may update this Privacy Policy periodically. Users will be notified of significant changes through the DhiXpressRide applications or other means. Continued use of DhiXpressRide services after such notice implies consent to the updated policy.
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Email: Dhixpressride@gmail.com,
Support@dhixpress.com
Mobile Number: +9609880018